Relationships with our owners continue long beyond completion of their new home.

Welcome to the Abstract Homeowner Care area, where you’ll find basic homeowner and warranty information, along with log-in access to your online homeowner portal.

Online Homeowner Care Portal

At Abstract, we want your home ownership experience to be exceptional, which is why we have provided you with a fully interactive Homeowner Care platform that will allow you to better understand, maintain and enjoy your investment. You can find the login credentials for your homeowner portal in the provided printed guide, or on the label attached to your electrical panel.

Access our portal below to be directed to your homeowner area where you can personalize your account for an optimized experience. From your online homeowner area, you can:

  • Reference key information anywhere, anytime from any device
  • Know how to operate your home’s systems
  • Maintain the best home value
  • Get maximum coverage from your new home warranty.
If you have forgotten your Homeowner ID/User Name and have not yet created your account, please contact us using the service request form below.

Frequently Asked Questions

What does my warranty coverage include?

All Abstract new homes come with a comprehensive 2-5-10 year home warranty provided by Travelers; the most comprehensive coverage in the industry. For complete coverage information visit Travelers Canada.

How do I request a service appointment?

Complete the service form below to request a service appointment. Appointments are scheduled Monday – Friday with at least 24 hours notice. You can also request service directly from your homeowner area once you log in.

Where do I get information about home maintenance and operation?

Log in to the homeowner portal to view general maintenance and special care items with our maintenance checklist.

What should I do in the event of an emergency?

If you smell gas in your home, please refer to instructions from FortisBC on their website here. Or call FortisBC’s 24-hour Emergency Line at 1-800-663-9911, or 911. If you still require further assistance, please contact a gas contractor.

If water is leaking in your home, please contact a plumber as soon as possible.

If you are experiencing electrical problems, please contact an electrician.

If you have completed the steps above and still require assistance, please contact us at (250) 883-5579. If you are placing this call after hours, please contact us at our after-hours emergency line at (250) 883-5578.

Service Request Form

Didn’t find the information you were looking for, or need to request a service call? Complete the form below and a member of our Homeowner Care Team will be in touch within 24 hours.